Terms of Service and Privacy Policy

Privacy & Cookie Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026 Black Oak Equestrian LLC (“Black Oak Equestrian,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting us, communicating with us by SMS/text message, or otherwise interacting with our business. This Privacy & Cookie Policy explains how we collect, use, store, and share information when you visit or make a purchase through our website.

Information We Collect

When you visit our website, create an account, place an order, contact us, sign up for communications, or use other features of our website, we may collect information such as: • Name
• Billing and shipping address
• Email address
• Telephone and mobile telephone number
• Account and login information
• Order and purchase history
• Products added to your shopping cart
• Shipping, local delivery, or pickup information
• Communications you send to Black Oak Equestrian
• SMS/text message communications and consent preferences
• Information submitted through Contact Us and other website forms
• Browser, device, network, and IP information
• Pages viewed and interactions with our website
• Referring website or source
• Website activity, including clicks, searches, and timestamps Squarespace may also collect information about visitors' browsers, networks, devices, IP addresses, referring pages, and interactions with our website to provide website functionality, security, analytics, and performance information.

How We Use Your Information

We may use the information we collect to: • Process and fulfill purchases
• Provide shipping, local delivery, or pickup services
• Create and maintain customer accounts
• Communicate with you regarding your orders
• Respond to customer service requests and inquiries
• Process returns, exchanges, and other order-related requests
• Process special orders and product requests
• Communicate with you by SMS/text message when you have provided consent
• Provide order, pickup, delivery, appointment, or product availability information
• Improve our website, products, services, and customer experience
• Analyze website traffic and customer interactions
• Help prevent fraudulent or unauthorized transactions
• Maintain the security and functionality of our website
• Send promotional or marketing communications when you have provided appropriate consent
• Comply with applicable legal, tax, accounting, and regulatory obligations

Payment Information

When you make a purchase through our website, your payment information is processed through the payment services available through our Squarespace online store. Black Oak Equestrian does not directly receive or store your complete credit or debit card number when your payment is processed by a third-party payment processor. Payment providers may collect and process information according to their own privacy policies and security practices.

Squarespace

Our website is hosted and operated through Squarespace. Squarespace provides the online platform that allows us to display and sell our products and services. Information submitted through our website may be shared with Squarespace as necessary to operate our website, provide analytics, maintain customer accounts, facilitate commerce features, process transactions, and provide other website services. For more information regarding Squarespace's privacy practices, please review the Squarespace Privacy Policy.

Cookie Policy & Disclaimer

How We Use Cookies

Black Oak Equestrian uses cookies and similar technologies on our website. Cookies are small data files stored on your device when you visit a website. They help our website function properly, remember certain preferences, provide shopping and customer-account functionality, understand how visitors interact with our website, and improve the overall customer experience. We use Squarespace to operate our website. Squarespace may place necessary and, depending on your cookie preferences, analytics, performance, or marketing cookies on your device. We have enabled a cookie consent banner on our website so visitors can manage their cookie preferences.

Necessary Cookies

Necessary cookies are required for certain parts of our website to operate correctly. These may support functions such as: • Website security
• Customer account login
• Shopping and checkout functionality
• Cookie preference storage
• Announcement bars
• Promotional pop-ups
• Website functionality and visitor sessions Because these cookies are necessary for the operation and security of the website, they may not be able to be disabled through our cookie consent banner.

Squarespace Cookies

Depending on the Squarespace features used on our website, Squarespace identifies cookies and browser storage technologies that may include: • _acloggedin — Supports login for certain Acuity Scheduling features.
• ACUITY_CART — Stores information related to certain Acuity Scheduling purchases.
• SiteUserInfo — Helps identify visitors who log into customer accounts.
• SiteUserSecureAuthToken — Authenticates visitors who log into customer accounts.
• squarespace-announcement-bar — Remembers when a visitor dismisses an announcement bar.
• squarespace-likes — Remembers when a visitor likes a blog post.
• squarespace-popup-overlay — Remembers when a visitor dismisses a promotional pop-up.
• squarespace-video-player-options — Remembers video player preferences.
• ss_performancecookiesAllowed — Remembers a visitor's performance and analytics cookie preferences.
• ss_marketingcookiesAllowed — Remembers a visitor's marketing cookie preferences.
• ss_sd — Supports authenticated sessions on certain Squarespace platforms.
• Test — Determines whether a visitor's browser supports cookies.
• TZ — Supports time-zone preferences for certain Acuity Scheduling features. Not every cookie listed above will necessarily be used when you visit our website. The cookies used depend on the Squarespace features, services, and integrations active on our website. Squarespace may update the cookies and technologies it uses from time to time. You can view Squarespace's current information here: Squarespace's Current Cookie List

Analytics and Performance Cookies

With your consent where required, our website may use analytics and performance cookies to help us understand how visitors interact with our website. These technologies may provide information such as website traffic, page views, visitor interactions, purchases, and other website activity. This information helps us understand how our website is being used and allows us to improve our website and shopping experience.

Third-Party Cookies

Certain third-party services or integrations used by our website may place their own cookies or use similar technologies. These may include services related to payment processing, analytics, social media, shipping, embedded content, advertising, or other website functionality. Third-party providers are responsible for their own privacy and cookie practices.

Your Cookie Choices

When you visit our website, our cookie banner provides options for managing certain cookie preferences. You may accept or decline certain non-essential cookies through the cookie banner where available. You may also control or delete cookies through your internet browser settings. Please be aware that disabling certain cookies may affect the functionality or performance of portions of our website.

SMS/Text Message Privacy

Black Oak Equestrian respects your privacy regarding SMS and text message communications. When you provide your mobile telephone number and separately consent to receive SMS/text messages from Black Oak Equestrian, we may use your number to communicate with you regarding customer service inquiries, orders, special orders, product requests, local delivery or pickup, appointments, account-related matters, product availability, and other communications you have requested. No mobile opt-in or text message consent will be shared with third parties or affiliates. We may use service providers as necessary to facilitate and deliver SMS/text messaging services. Your mobile opt-in information and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Black Oak Equestrian.

SMS Terms of Service

If you consent to receive conversational and informational SMS messages from Black Oak Equestrian LLC, you agree to receive conversational and informational SMS messages from us. Messages may include, but are not limited to: • Responses to customer inquiries
• Order confirmations and updates
• Shipping information
• Local delivery information
• Pickup information
• Special-order communications
• Product availability
• Appointment information
• Customer account information
• Other customer-service-related communications Reply STOP to opt out at any time. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary. After you reply STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently provide consent to receive them again. For assistance, reply HELP or contact Black Oak Equestrian at customerservice@blackoakequestrian.com. Your use of our SMS/text messaging services is also subject to this Privacy Policy and our applicable Terms of Service.

SMS Consent Through Our Website

When you submit a Contact Us form or another applicable form through our website, providing your telephone number alone does not automatically constitute consent to receive SMS/text messages. Where SMS communication is offered, you may be presented with a separate consent option. By selecting the SMS consent option, you consent to receive conversational and informational SMS messages from Black Oak Equestrian LLC regarding your inquiry and related customer-service communications. Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary. Consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Share Your Information

We do not sell your personal information simply for monetary payment. We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services. These may include website hosting providers, payment processors, shipping and delivery providers, analytics providers, email and communication providers, and other companies that assist us with our business operations. We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect Black Oak Equestrian, our customers, or others. As stated above, no mobile opt-in or text message consent will be shared with third parties or affiliates.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to maintain appropriate business and transaction records. We may also retain certain information as necessary to comply with legal, tax, accounting, regulatory, dispute-resolution, and other legitimate business requirements.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Our website and online store are not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include requesting access to, correction of, or deletion of certain personal information or requesting information regarding how your personal information is used or disclosed. To make a privacy-related request, please contact Black Oak Equestrian using the information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Black Oak Equestrian, you may unsubscribe at any time using the unsubscribe option provided in the communication. Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications regarding purchases, customer accounts, deliveries, customer service matters, or other business transactions. SMS marketing communications, if offered, are subject to separate SMS consent requirements and the SMS Terms of Service described above.

Changes to This Privacy & Cookie Policy

We may update this Privacy & Cookie Policy periodically to reflect changes to our business, website, services, technology, legal requirements, or privacy practices. When changes are made, we will update the “Last Updated” date at the top of this page.

Contact Us

If you have questions regarding this Privacy & Cookie Policy, SMS Terms of Service, your personal information, or our privacy practices, please contact: Black Oak Equestrian LLC
Fort Wayne, Indiana
customerservice@blackoakequestrian.com